Our Values

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  Partnership

  Our people are our difference. Working together in an integrated manner with trust and respect for each other, we will achieve our goals

  • We work with our teams and other teams to make things better
  • We actively seek input, views and opinions of our team
  • We always speak of team members in positive terms and are aware of how words and actions impact other people
  • We always listen, and always communicate in a clear and concise way
  • We offer help to colleagues when they need it so that we can all achieve our goals
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  Reliability

  We will always perform at our best to deliver excellent outcomes for our customers and for each other

  • We take responsibility for seeing things through, overcoming obstacles and providing a good service
  • We always keep our promises and don’t give up easily if things don’t go to plan
  • We always aim to do the best we can – for our colleagues, and our customers
  • We follow through on difficult customer situations to ensure a satisfactory solution is reached
  • We always seek to enhance our reputation of reliability and never do anything to jeopardise it
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  Leadership

  We will lead by striving to outperform in our markets, by driving continuous improvement and innovation in what we do and how we do it for both our colleagues and our customers

  • We challenge ourselves and others in the business to always strive to do better and champion the PRL brand
  • We make things happen and get the job done
  • We have the courage to make decisions and empower others around us to do the same
  • We encourage people to reach their full potential while building a culture of high performance
  • We act with positive intent at all times